A truck can be on time and the delivery can still fail: the receiver wasn't told, the site gate was closed, or the paperwork didn't match the order. Delivery coordination is the work that prevents those failures. Diqah Logistics manages every step between dispatch and signature, so your goods arrive safely, on schedule and with proof. It is the control layer behind all our logistics services in KSA.
What delivery coordination covers
- Booking and confirmation. We confirm pickup and delivery times with both sender and receiver.
- Consignee contact. The receiver is called before arrival to confirm access, dock availability and the person who will sign.
- Site and access checks. Gate passes, security clearance, mall loading times and building rules are arranged in advance.
- Document matching. Delivery notes, invoices and packing lists are checked against the load before departure.
- Live status updates. You receive updates at pickup, departure, arrival and delivery.
- Proof of delivery. Signed POD, with photos where useful, is shared once the job is complete.
- Exception handling. Delays, refusals and damage are reported immediately, with a recovery plan.
Keeping deliveries safe
Safe delivery starts before loading. Goods are packed and secured for the journey, the vehicle is matched to the cargo, and drivers follow the Transport General Authority's rules for goods transport. Careful loading and unloading are covered in detail on our cargo handling services page.
For high-value shipments, such as IT hardware and telecom equipment, we can add serial-number checks at pickup and delivery, sealed loads and photo records.
Keeping deliveries on time
Timely delivery depends on realistic planning:
- Routes built around traffic peaks and receiving windows (see route planning and delivery support)
- Buffers for long regional routes and border crossings
- Seasonal planning for Ramadan hours, Eid peaks and summer heat
- Fixed slots for repeat customers through scheduled delivery solutions
Visibility and reporting
You should never need to chase a driver for an update. We share status at agreed milestones and can provide delivery performance reports covering on-time rate, failed deliveries and reasons, and damage incidents. Diqah can also connect delivery updates to your own systems through our inventory management and WMS integration.
When something goes wrong
No network is perfect. What matters is how quickly a problem is found and fixed. Our exception process:
| Situation | What we do |
|---|---|
| Delay on route | Notify you and the receiver with a new arrival time |
| Receiver unavailable | Hold, reattempt or return, as you instruct |
| Partial refusal | Record reasons and photos on the POD, return the refused goods |
| Damage found | Photograph, document and start the claim process |
| Wrong address or access refused | Contact you immediately to resolve before the vehicle leaves |
Coordination across our services
Delivery coordination runs across local and regional transportation, B2B goods movement, GCC logistics support and deliveries from our warehousing services in KSA.
Why choose Diqah
- One accountable coordinator for each account
- Proactive receiver contact, so trucks don't arrive unannounced
- Signed POD on every delivery
- Fast, documented exception handling
Frequently Asked Questions
It is the planning and communication that connects sender, driver and receiver, from booking and site access to proof of delivery and exception handling.
Yes. We share status at pickup, departure, arrival and completion, plus immediate alerts if anything changes.
Yes. Every delivery closes with a signed POD, and photos are added where they help settle questions.
We can add serial-number checks, sealed loads and photo records for IT hardware, electronics and other valuable cargo.
We contact you straight away and hold, reattempt or return the goods according to your instructions.